Statuses
Users
User states
The following table lists the states available that a user can assume on your platform.
| Status | Code | Description |
|---|---|---|
| pending | 23000 | The user is pending certain information for user verification approval. |
| pending_check | 23100 | The user has complete information received, however is still being reviewed and / or has not received payments yet. |
| approved_kyc_check | 23150 | The user has passed user verification review, but has been flagged for underwriting. |
| approved | 23200 | The user is considered in good standing and can transact normally. |
User Verification
To better understand our user verification and underwriting process, see these articles:
What Is user verification?
How does user verification work with Assembly?
Items
Item states
The following table lists the states available that an item can assume on your platform.
| Status | Code | Description |
|---|---|---|
| pending | 22000 | Transaction has not started yet, no payment received or requested. |
| payment_required | 22100 | Payment has been requested by the seller to the buyer. |
| wire_pending | 22110 | The buyer has acknowledged that they are wiring the funds in, they are on their way. |
| payment_pending | 22150 | Direct debit payment has been triggered, awaiting for these funds to clear. |
| payment_held | 22175 | Payment has been held as automatic triggers have been alerted. This will go through a manual review to move on to payment_deposited, or fraud_hold. |
| payment_authorized | 22180 | A credit card payment has been authorized for capture. |
| voided | 22195 | A previous credit card payment authorization has been voided. |
| payment_deposited | 22200 | Payment has been successfully received in our escrow vault. |
| work_completed | 22300 | Seller has requested release, they have delivered the goods or service. |
| problem_flagged | 22400 | A dispute has been raised by either the buyer/seller, transaction is on hold until it is resolved. |
| problem_resolve_requested | 22410 | The other party (who didn’t raise the dispute) has requested that the dispute should be resolved. |
| problem_escalated | 22420 | The dispute has not been resolved and has been escalated. This will go into a process of third party litigation. |
| completed | 22500 | The Item is completed, funds have been released. Note: for card payments, Only after the card transaction settles (this could vary between 1-2 business days based on your settings) the funds will be applied to the seller/payee’s wallet account. Refer to Cards payin workflow. |
| cancelled | 22575 | The Item is cancelled and can no longer be accessed. |
| refunded | 22600 | The funds have been refunded to the funding source of the buyer. |
| refund_pending | 22610 | A refund action is initiated, but prior action is needed before the refund is applied (for example, the platform is waiting on a bank deposit or a batch processing). |
| refund_flagged | 22650 | The funds will be refunded to the funding source of the buyer, after manual review to approve the refund. |
| off_platform_refunded | 22670 | The funds have been refunded to the buyer through a means outside of the platform. |
| partial_completed | 22700 | Partial release of funds have been requested by the seller in the transaction. |
| partial_paid | 22800 | Partial release of funds have occurred in the transaction. |
| off_platform_chargedback | 22680 | The funds have been charged back by the buyer’s issuing bank through a means outside of the platform. |
Item refund states
The following table lists the states that an item can undergo during a refund process. This is displayed, when applicable, under refund_state, in addition to the item state.
| Status | Code | Description |
|---|---|---|
| pending | 22600 | A refund has been initiated by the seller. |
| requested | 22620 | A refund has been requested by the buyer. |
| processing | 22622 | The refund has been triggered and is being processed. |
| pending_return | 22630 | The refund is awaiting the direct debit from the seller’s bank account. Once the funds are direct-debited, these will be returned to the item’s funding source. |
| pending_direct_credit | 22640 | The refund is being processed for direct credit to the buyer’s bank account. The item will be marked a success after 2 business days, if the funds do not bounce. |
| failed | 22660 | The refund attempt has failed due to an invalid funding source. This could be due to an expired card or insufficient funds. |
| success | 22690 | The refund has been successfully completed. |
Refund state matrix
The following table provides shows both the item state and refund_state which an item undergoes during a refund process.
Full refund for a completed item
| Item State | Refund State | Description |
|---|---|---|
| refund_pending | pending_return | The refund is awaiting the direct debit from the seller’s bank account. Once the funds are direct-debited, these will be returned to the item’s funding source. |
| pending_direct_credit | The refund is being processed for direct credit to the buyer’s bank account. The item will be marked a success after 2 business days, if the funds do not bounce. | |
| completed | failed | The refund attempt has failed due to an invalid funding source. This could be due to an expired card or insufficient funds. |
| refunded | success | The refund has been successfully completed. |
Partial refund for a completed item
| Item State | Refund State | Description |
|---|---|---|
| refund_pending | pending_return | The refund is awaiting the direct debit from the seller’s bank account. Once the funds are direct-debited, these will be returned to the item’s funding source. |
| pending_direct_credit | The refund is being processed for direct credit to the buyer’s bank account. The item will be marked a success after 2 business days, if the funds do not bounce. | |
| completed | failed | The refund attempt has failed due to an invalid funding source. This could be due to an expired card or insufficient funds. |
| success | The refund has been successfully completed. |
Full refund for a non-completed item
| Item State | Refund State | Description |
|---|---|---|
| refund_pending | pending_return | The refund is awaiting the direct debit from the seller’s bank account. Once the funds are direct-debited, these will be returned to the item’s funding source. |
| pending_direct_credit | The refund is being processed for direct credit to the buyer’s bank account. The item will be marked a success after 2 business days, if the funds do not bounce | |
| payment_deposited payment_held partial_paid partial_completed work_completed | failed | The refund attempt has failed due to an invalid funding source. This could be due to an expired card or insufficient funds. |
| refunded | success | The refund has been successfully completed. |
Partial refund for a non-completed item
| Item State | Refund State | Description |
|---|---|---|
| refund_pending | pending_return | The refund is awaiting the direct debit from the seller’s bank account. Once the funds are direct-debited, these will be returned to the item’s funding source. |
| pending_direct_credit | The refund is being processed for direct credit to the buyer’s bank account. The item will be marked a success after 2 business days, if the funds do not bounce. | |
| payment_deposited payment_held partial_paid partial_completed work_completed | failed | The refund attempt has failed due to an invalid funding source. This could be due to an expired card or insufficient funds. |
| success | The refund has been successfully completed. |
Batches
Batch transaction states
| Status | Code | Description |
|---|---|---|
| successful | 12000 | The Batch Transaction has been processed successful, this means a direct debit has been received or a disbursement has been sent. |
| pending_successful | 12010 | The Batch Transaction has not bounced after 2 business days, but needs to be reviewed by our Payments Team before it is tagged successful. |
| pending | 12100 | The Batch Transaction is in a pending state. This refers to the early stages where the transaction has started and is followed by being batched |
| bpay_pending | 12110 | The Batch Transaction for this bpay payin has been received from our bank as a notification however the bpay payin is pending until the funds have been settled into Assembly's account |
| batched | 12200 | The Batch Transaction has been created and is being processed by the batch process. This process runs 4 times a day. |
| invalid_account_details | 12360 | The Batch Transaction has failed due to incorrect bank account details. |
| failed_direct_debit | 12370 | The Batch Transaction has been dishonoured due to insufficient funds or other restrictions. Please refer user to contact their financial institution. |
| bank_processing | 12700 | The Batch Transaction has been imported to the bank and is being processed. |
| errored | 12900 | The Batch Transaction contained an error and will no longer be processed. |
Batch transaction matrix
Both item states and batch transactions statuses show where the item is in a payment workflow. Together, these two fields can tell you the flow of funds after an item has been paid for.
For direct debit payments (pay-ins)
| Item State | Batch Transaction Status | Description |
|---|---|---|
| payment_pending | pending | The direct debit payment has been triggered, but the payment hasn’t yet been included in a batch for processing. |
| batched | The payment has been included in a transaction batch, which is waiting to be processed. | |
| bank_processing | The payment, along with other payments in the same batch, is already being processed by the bank. | |
| payment_deposited | successful | The payment was successfully processed by the bank and the funds are now in the Assembly escrow vault. |
| pending | invalid_account_details | The payment wasn’t successful due to incorrect bank account details. |
| failed_direct_debit | The payment wasn’t honoured due to insufficient funds or other restrictions. |
For direct credit payments (pay-outs)
| Item State | Batch Transaction Status | Description |
|---|---|---|
| completed | pending | The direct credit payment has been triggered, but the payment hasn’t yet been included in a batch for processing. |
| batched | The payment has been included in a transaction batch, which is waiting to be processed. | |
| bank_processing | The payment, along with other payments in the same batch, is already being processed by the bank. | |
| successful | The payment was successfully processed by the bank and the funds have now been credited to the seller’s bank account. | |
| pending | invalid_account_details | The payment wasn’t successful due to incorrect bank details. |
Disbursements
| Disbursement State | NPP Payout State | Description |
|---|---|---|
| pending | null / failed | Direct credit payment has been triggered, but the payment hasn’t yet been included in a batch for processing. |
| bank_processing | trying | Real time payout processing. |
| successful | null / failed | Payout was successfully processed by direct credit batch. |
| successful | Payout was successfully processed in real time. | |
| invalid_account_details | failed | Invalid bank account details provided. Funds remain in digital wallet. |
| cancelled | failed | Real time payout failed. Funds returned to digital wallet. |
Virtual Account Statuses
Below table lists the different statuses a virtual account can transition into.
| Virtual Account Status | Description |
|---|---|
| pending_activation | In asynchronous processing flow, this is the initial state in which a virtual account is created. This indicates it is not ready yet for pay-in reconciliations. |
| active | Active state indicates the virtual account is ready for pay-in reconciliations. |
| activation_failed | If the activation fails due to some errors, the virtual account moves from pending_activation to activation_failed status and hence cannot be used for pay-in reconciliations. |
Updated almost 3 years ago